When is my payroll due?

How do I approve a mulligan?

How do I send my hours to my Payroll Specialist from HUB time?

How do I edit a Time Card?

How do I reset an access code?

What is a statutory employee?

How do I add a timesheet for an employee?

My powergrid is empty; what do I do?

How do I edit my payroll in PPx?

How do I add PTO in PPx?

How do i add a new hire in PPx?

How do i add/change a pay rate in PPx?

How do I add a deduction in PPx?

How do i apply for WOTC?

2017 Year End Checklist

2017 Year End Deadlines

2017 Explanation of your W2

What is the HUB App from Loft?

What do I do if I forgot to clock in?

Simply create a mulligan.

What do I do if I forgot to clock out?

Simply create a mulligan.

How do I request PTO?

Within your Journey HUB account.

How do I add a new hire?

I need an HR Professional. How can Journey help?

Journey can refer you to a local, trusted HR professional. Give us a call at (970) 568-8613, (303) 351-5771, or email admin@journeypayroll.com.

How do I add employee-specific HR documents to their Journey HUB account?

Where do I find my pay stubs?

Pay stubs are stored within your Journey HUB account for 7 years. If you do not find what you are looking for, ask your employer for the documents you need.

I am applying for an apartment/rental and they require wage verification. Where can I find that information?

Pay stubs are stored within your Journey HUB account for 7 years. Typically, people will use the last 3 months of pay stubs for wage verifications.

How do I login to my Journey HUB account?

Go to our website www.journeypayroll.com > Login > Employee > Journey HUB > Enter your credentials. If your password is not working and you’ve added your cell phone number, you can click Forgot access code / password and it will text you a new password.

I am purchasing a house and need employment verification. Who provides the employment verification?

Your employer will be the one to do employment verifications.

Where do I find my W-2/1099?

W-2’s and 1099’s are stored within your Journey HUB account for 7 years. If you are unable to find what you are looking for, simply let your employer know.

How do I request a password?

If your cell phone number has been added to your Journey HUB account, you can simply click Forgot access code / password and it will text you a new password.
If your cell phone number has not been added to your Journey HUB account, please email admin@journeypayroll.com with your name and the company you work for. For immediate assistance, call (970) 568-8613.

How do I update my Direct Deposit information?

Easily through your Journey HUB account.

How do I update my address?

Easily through your Journey HUB account.

I want to download the mobile app. What is my “Company ID” and where do I find it?

Once you’ve logged into your Journey HUB account, you can find your Company ID here:
Company ID screenshot

How do I update my W4 withholdings?

Easily through your Journey HUB account.

How do I update my contact information?

Easily through your Journey HUB account.

How do I update my digital timesheet?

Why didn’t I get paid?

Please contact your employer to let them know. They may have your paycheck.

I haven’t received my check in the mail. How do I get a new one?

First, check with your employer to see if it has been returned to their address. If not, contact your employer to let them know. Your employer will then let Journey know how to proceed.

I haven’t received my direct deposit. What do I do?

Please contact your employer to let them know. They may have a live check for you.

It is possible to pick up my check from Journey to prevent it from getting lost in the mail?

Yes! Please have your employer contact Journey if you would like to pick up your check. You will need to show your ID to claim your paycheck. You cannot pick up a paycheck for anyone other than yourself.

How can I get prior payroll reports?

Payroll reports are stored within your Journey HUB account for 7 years. If you don’t find what you are looking for, please contact your Payroll Specialist at Journey.

What is the timeframe for requesting/receiving payroll reports?

Payroll reports are stored within your Journey HUB account for 7 years. Please allow up to a 72-hour turnaround for past payroll reports.

I have a workers’ comp audit and I need reports. Where do I get those?

Please email your Payroll Specialist at Journey with the requested documents. Please allow up to a 72-hour turnaround.